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Complaint channel

Management of the reception and processing of communications or complaints of alleged breaches of legislation, internal regulations and commitments assumed by the organization.

    *Necessary information

    * Necessary information
    The data provided in this form will be included in the “Complaints/Communications” file, and will be treated in accordance with the purpose of clarifying and processing the reported events, in accordance with the rules of the Code of Ethics of BODEGAS YUNTERO, responsible for the treatment. Your data will not be transferred except by legal provision. There are no international data transfers; and they will be kept for the period necessary to clarify the facts; once this period has elapsed, they will be blocked. For more information, consult the privacy policy of the reporting channel in the website section and the rules of the Code of Ethics itself.
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    QUALITY, ENVIRONMENTAL AND FOOD SAFETY POLICY

    At Bodegas Yuntero we consider essential the development of a Quality, Environmental and Food Safety Management System, based on the Standards ISO 9001, ISO 14001 and in the BRC and IFS Food Safety Protocols, in order to certify the safe production of our wines, complying with the legal and regulatory requirements that are applicable in our wine production, aging, bottling and marketing activities, and with those established by the client, and other requirements that the organization subscribes, related to its environmental aspects and occupational health and safety hazards.

    The Winery supports all staff in the maintenance and continuous improvement of the system, considering each worker as the protagonist of the most important phase of the service of a company of recognized Quality, also promoting responsibility towards the environment.

    Bodegas Yuntero, through its Integrated Management System, allows patents, its concern and permanent commitment to Quality and the Environment and to achieve a guarantee for the future of our planet that only competitive, sustainable organizations at the forefront of the market can offer.

    Our work is based on the following fundamental pillars:

    • Elaborate top quality products and that they meet the expectations of the interested parties, that they are innocuous, legal and authentic, adjusting to the specified quality, as well as assuming their responsibility towards their clients. This is achieved by defining a clear plan to drive the development and continuous improvement of a culture of quality and food safety.
    • Respect, before their employees, equal opportunityand treatment, their privacy, their freedom from opinion, to guarantee a safe and healthy work environment, the necessary training, employment stability, fair remuneration, as well as avoiding forms of psychological persecution.
    • Offer our customers a Quality service, within the agreed period, maintain due confidentiality and respect for the privacy of thier data, adopt an attitude of honesty and have procedures for handling suggestions and claims
    • Promote in all employees a greater degree of solidarity, responsibility, social participation and the culture of quality and food safety.
    • Manage effectively and efficiently, by making its business activity compatible with the exercise of its social responsibility.
    • Correct and precise definition of the procedures, responsibilities and functions to follow in all departments.
    • Compliance with all the legal requirements and applicable regulations, and other requirements that the organization subscribes.
    • Promotion of qualitu, environmental and food safety, at all comany levels, providing adequate training for all the staff.
    • Prevention, control and minimization of the environmental effects generated in the environment, originated from our activity.
    • Promotion of the implementation of segregation programs at the origin of waste, to favor its subsequent reuse and/or proper disposal.
    • Arrange the delivery of our products in a way that causes the lowest possible environmental impact , always making sure that the products reach our customers in suitable packaging that complies with the applicable environmental regulations.
    • It considers environmental criteria a priority in decision-making, and studying at all times the best environmental technology available, thus modernizing our processes to increase their effectiveness in a reasonable period of time and where necessary.

    In Manzanares, on January 04th, 2021

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